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Terms of purchase / FAQ

Summary

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Customer service
Online order and payment
Delivery
Returns and Exchanges Policy
Warranty

    Customer service

    For any question, comment, or if we can be of any use to you, do not hesitate to contact us:

    By phone at the 514 374 06 83. Toll Free: 1-877-521-8452

    Monday to Friday from 8 h to 17 h (eastern time).

    Outside of these hours, during public holidays or in case of large crowds, leave us a phone message with your last name, first name, direct telephone number and / or email, the subject of your call and the best time to join you . We will then come back to you according to your requirements and we will be happy to assist you.

    By e-mail at info@cafetouche.ca

    Your email will be supported by the reception who will answer you as soon as possible or according to your requirements if they are specified in your email.

    By the contact form of our website cafetouche.ca

    By clicking on the "contact" tab in the menu of our website, fill in the fields "name", "email" and "message". Then click on "send". Your message will then be taken care of by the reception, which will answer you as soon as possible or according to your requirements if these are specified in your message.

    By post:

    Café Touché
    10 118, Saint-Laurent Boulevard
    Montreal (Qc), H3L 2N7
    Canada

    Your mail will then be taken care of by the reception, which will answer you as soon as possible or according to your requirements if these are specified in your mail.

    During our opening hours at 10 118 boulevard Saint-Laurent in Montreal, QC, H3L 2N7

    At any time and for any reason, it is with pleasure that we welcome you around a good coffee.

    For opening hours, please consult the "contact" page of our cafetouche.ca website

    Online order and payment

    Placing an order online

    1. Browse our online catalog. To access a product category more quickly, use the navigation menu. For a more precise search, you can also use the search tool on the homepage: enter your search by keyword and validate. The site will then offer you the corresponding contents.
    2. Add all the items you want to buy to your cart. To do this click on the desired product, then on the tab "add to cart". At any moment you can view and modify the contents of your basket by clicking on the "basket" tab.
    3. Once you have completed your selection, go to your cart. You can choose at this time whether it is a single purchase or a recurring purchase, in which case you can refer to the "recurring purchase" section of this page for more information. Then click on the "place order" tab.
    4. Then enter the requested information or log in by clicking on the "log in" tab if you already have an account. Then click on the "Continue to the shipping method" tab to continue your purchase.
    5. Now select the delivery method of your choice and click on the "Continue to Payment Method" tab.
    6. At this point you can enter a promo code or use your gift card if you have one. Then check the information entered for the address and method of delivery and select your method of payment, taking care to enter the information of your credit card if it is the means of payment used. Finally click on the tab "place my order at the end of the page".
    7. An order confirmation is then displayed with the number of your order as well as the reminder of the main information. You can also click on the tab "receive updates on the status of the shipment by SMS" to be informed in real time of the status of your order. An informational email is also sent to you with the summary of your order to the email address entered during your purchase.

    Recurring purchase

    In order to make your coffee experience as pleasant as possible, our online shop offers a recurring purchase system from which you can choose the frequency. This subscription system also allows you to save 15% on your purchases. It can be stopped at any time, at no cost, by going to your account.

    Secure site: SSL protocol

    The SSL (Secure Socket Layer) protocol is used for the complete protection of customers' information during their online shopping, so that their information remains confidential. We accept all major credit cards securely on our website. With advanced industry protection encryption, fraud prevention, and buyers protection policies you can buy with confidence.

    Currency used

    All prices listed on the site are in Canadian dollars (CAD).

    Accepted methods of payment

    Payments can be made by Visa, MasterCard, American Express, or through your PayPal account.

    You do not have to create an account to place an order

    You can place an order with ease without creating an account. Your account will be automatically opened from your first purchase, and you will be able to access it at any time to see your purchase history.

    You can also opt to open an account without buying, which allows you to benefit from exclusive promotions and to be informed of the latest news in priority.

    Correct account information

    To edit your account information, go to your account by clicking on the "sign in" tab. Once identified, you can access your information and edit it.

    Lost Password

    Click on the "login" tab, then on "forgot password? ". An automatic message will be sent to you.

    Tracking order status

    After payment, when you receive the order confirmation message, you can click on the tab "receive status updates for SMS shipment" to be informed in real time of the status of your order.

    If you have not selected this option during your purchase, contact us and we will give you a tracking number of your order.

    Change or cancel an order

    As long as the package has not been sent, you can change the contents or cancel it. For this thank you for sending us an email as soon as possible to the address info@cafetouche.ca .

    In case of cancellation, a portion of 5% of the payment made is retained by Café Touché.

    Sold out

    All the products presented for sale on the café Touché are in stock. If, in exceptional cases, you order a product that is not in stock then it was not mentioned on the screen, we will contact you immediately to inform you of the delay. You will then be able to replace your product or cancel your order, of your choice.

    Applicable taxes on products

    There is no tax on coffee. For other products such as cleaning products and accessories, GST, QST and HST taxes are applied depending on the province where you live.

    Order by phone

    You can place an order by phone during our opening hours. The information to be provided will be the same as if you order on the site, and the delivery times are identical. Please note, however, that the accepted payment methods are Visa and MasterCard only.

    Delivery

    Free delivery

    We offer free shipping (with the exception of Yukon, Nunavut, Labrador and the Northwest Territories) for all purchases greater than or equal to $ 39.

    Otherwise, the single delivery rate is 8.95 $ for all of Canada. Our deliveries are handled by Canada Post.

    We deliver to the United States.

    Free shipping within the United States (except Alaska, Puerto Rico and Hawaii) where FedEx Ground and USPS service is available with purchase of over $ 69,99. Otherwise a shipping fee of 9.95 $ is charged. Our deliveries are insured by Canada Post.

    Steroids, EPO, HGH and Peptides Shipping

    All orders received before 15 h are shipped the same day. Otherwise, the next business day. For orders made on Saturday or Sunday, the shipment is made the following Monday.

    Delivery country

    Canada and the United States only.

    Delivery time

    The delivery time depends on the delivery method selected during your purchase and can vary from 1 to 7 working days.

    Order confirmation

    After the online payment you will see a confirmation message. You will also receive an e-mail with the summary of your order at the e-mail address entered during your purchase.

    Delivery address different from billing address

    When you buy, you are asked to specify the shipping address you want. This may be different from the billing address.

    Returns and Exchanges Policy

    100% satisfaction guarantee or money back: we accept any return if you are not satisfied with your purchase. Items must be in new and unused condition, with their original packaging in perfect condition otherwise the return will automatically be refused. It can be returned within 7 business days after purchase with a Return Merchandise Authorization Number (#RMA).

    Unauthorized returns are not accepted. In order to return the items, you must send us an email to the address info@cafetouche.ca to obtain a Return Merchandise Authorization Number (#RMA) as well as instructions for returning the product to us. We will also need to know precisely why the item is returned. You will need to provide us with your name and your order number.

    IMPORTANT: Please make sure to keep all original boxes of the item purchased, as well as packing materials. You will need it in case of return or in case of activation of the guarantee for certain accessories.

    If you find that your item has problems running, you must contact us before any initiative within three working days (3) after the date of receipt of the goods.

    Warranty

    There is no applicable guarantee on coffee.

    Our other products including electronics or mechanics, such as accessories, are guaranteed for one year. Problems due to a manufacturing defect are covered by the manufacturer's guarantee to 100%.

    To activate the warranty, you must first contact us so that we can diagnose the problem and give you a (#RMA). The article will then have to be sent to us and will be checked by a qualified technician. Café Touché will then determine the cause of the problem and decide to repair or replace the product before returning it to you.

    It is imperative in this case to get a (#RMA) and instructions from the Cafe Touché before any initiative. Unauthorized returns are not accepted.